Terms ofservice

1. About these terms

These terms are between Work Juice Ltd (“Work Juice”, “we”, “us”), a company registered in England and Wales with company number 17469020 and registered office at Longbrook House, New North Road, Exeter, EX4 4GL, and the business that buys from us (“you”).

Our services are for businesses only. By signing up or placing an order you confirm you are acting for a business, not as a consumer. These terms, together with the plan or quote you accept and our privacy policy, make up the whole agreement between us.

2. Monthly plans

• Our plans (Starter, Growth and Studio) include the Work Juice AI credits, human design hours, turnaround and extras shown on our pricing page when you sign up.
• Plans are billed monthly in advance by card through Stripe, starting on the day you sign up.
• Every plan has a minimum term of three months. After that it continues month to month until you cancel.
• After the minimum term, you can cancel at any time from your account or by email. Cancellation takes effect at the end of the billing month you’re in, and we don’t refund part-months.
• You can move to a bigger plan at any time and the change takes effect straight away, with the price difference charged pro rata. A move to a smaller plan takes effect from your next billing date.

3. Work Juice AI credits

• Each plan includes a monthly allowance of credits. Credits you don’t use roll over for one month, then expire.
• Credit top-ups are one-off purchases: £10 for 250 credits, £25 for 700 and £50 for 1,500. Top-up credits stay available for as long as your account is open.
• The estimated credit cost of each run is shown before you start it, and the actual cost is shown afterwards. Runs can’t start when your balance is zero.
• Credits have no cash value and are not refundable. They can’t be transferred to another account.

4. Human design time

• Each plan includes a number of design hours per billing month. Unused hours don’t roll over.
• Time is logged in 15-minute increments against each request, and you can see what has been used in your account.
• Turnaround is counted in working days (Monday to Friday, excluding bank holidays in England) from when we accept a complete brief: 5 on Starter, 3 on Growth and 2 on Studio. Your plan also sets how many human requests can be open at once.
• Time beyond your plan is charged at £65 an hour and invoiced at the end of the month. An hour bundle gives you five hours for £295, to use within 60 days.
• Rush turnaround costs 50% more and aims to deliver the next working day. It depends on availability, and we’ll confirm before starting.

5. One-off projects

• One-off projects are sold at the fixed prices on our website: a logo and mini brand £495, a full identity pack £1,250, a five-page website £1,495 and a brand overhaul £2,500.
• We’ll agree the scope, deliverables and timeline in writing before we start. Anything outside that scope is quoted separately.
• Payment: 50% when you accept the quote, 50% on delivery of the final files.
• Each project includes two rounds of revisions. Further revisions are charged at our hourly rate.
• If you start a monthly plan within 60 days of a one-off project’s delivery, your first three months are 20% off.

6. Hosting and small edits

Growth plans include hosting and small edits for one website, and Studio plans for up to three. Small edits are changes to text, images and existing sections; new pages and new features count as design time. We use reputable hosting but can’t guarantee the site will never be unavailable. If you cancel, we’ll hand over your site files and help move the site to your own hosting within 30 days.

7. Your responsibilities

• Give us accurate, complete briefs and reply to questions in reasonable time. Turnaround pauses while we wait for you.
• Only upload material you own or have permission to use, and make sure what you ask us to create doesn’t break the law or anyone else’s rights.
• Keep your sign-in details safe, and tell us straight away if you think someone else has used your account.
• Use Work Juice AI in line with Anthropic’s usage policy, which applies to everything run through it.

8. AI-generated work

Work Juice AI results are generated by artificial intelligence. They can contain mistakes, and they can resemble work produced for others, so please check them before you use them. We can’t promise that an AI-generated or designer-refined logo or name is unique or can be registered as a trade mark. We recommend a trade mark search before you rely on one, and a designer can refine any result for you.

9. Who owns the work

• Once you’ve paid in full, you own the final deliverables we make for you. That includes logos, brand assets, designs, copy and website files, and the right to use, change and register them.
• We keep ownership of our own tools, templates, prompts, portal and know-how. Fonts, stock images or other third-party material stay under their own licences, which we’ll tell you about.
• We’ll only show your work in our portfolio or marketing if you agree.

10. Prices, payment and late payment

Prices are shown on our website and in quotes. Work Juice Ltd is not registered for VAT, so no VAT is added: the price shown is the price you pay. If we register for VAT, we’ll tell you in writing at least 30 days before VAT is added to your bills. If a payment fails or an invoice is more than 14 days overdue, we may pause your plan and access until it’s paid. We may also charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

11. Confidentiality and data

We’ll keep your business information confidential and use it only to provide our services. Our privacy policy explains how we handle personal data. Where your materials contain other people’s personal data, we process it on your behalf, only on your instructions and with appropriate security, and we’ll put data processing terms in place with you on request.

12. Our liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t legally be limited.
• We’re not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
• Otherwise, our total liability to you under or in connection with these terms is limited to the amount you’ve paid us in the 12 months before the claim.

13. Suspension and ending the agreement

Either of us can end the agreement straight away by written notice if the other seriously breaks these terms and doesn’t put it right within 14 days of being asked, or becomes insolvent. When the agreement ends, you’ll keep everything you’ve paid for. You’ll have 90 days to download your files, and then your account content is deleted, as set out in our privacy policy.

14. Changes

We may update these terms or our prices. We’ll give clients at least 30 days’ notice by email of any change that affects them. If you don’t agree, you can cancel before the change takes effect, even during a minimum term.

15. General

Neither of us is liable for delays caused by events outside our reasonable control. You can’t transfer this agreement without our agreement. If any part of these terms is found unenforceable, the rest still applies. No one else has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

16. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. Contact

Questions about these terms? Email hello@workjuice.co.uk.